All reschedules must be made in writing and sent via email to jorking.training@outlook.com.au accompanied by a supporting documentation. No course rescheduling requests are handled over the phone.

 

Reschedules >11 Day’s Notice

One (1) reschedule will be accepted without charge where Jorking Training Group has been notified in writing at least eleven (11) working days prior to the scheduled commencement date. All subsequent reschedules at least eleven (11) working days prior to the commencement date will attract an administration charge of $120.00 (incl. GST) per person. All reschedules will be valid for six (6) months from the initial course date. Reschedule requests will only be approved at the discretion of JTG, and subject to course availability.

 

Reschedules 10 – 7 Day’s Notice

All reschedules made within ten to seven (10 – 7) working days prior to the scheduled commencement date, or in the case of an individual assessment, we will require the participant to present a medical certificate or evidence of extreme personal hardship. Otherwise, an administration fee of $120.00 (incl. GST) per person will apply to reschedule the course. This is due to Workplace Health and Safety requirements regarding the scheduling of High Risk Licence assessments. Reschedule requests will only be approved at the discretion of JTG, and subject to course availability.

 

Reschedule <6 Day’s Notice

Once within six (6) working days of the scheduled course commencement date, or in the case of an individual assessment, should a participant or group wish to reschedule a full training course or individual assessment item, this will be treated as a Non-attendance and a fee equal to the full course or assessment fee will apply. This is due to Workplace Health and Safety requirements regarding the scheduling of High Risk Licence assessments, and we cannot resell this place in the course. Please see the ‘Nonattendance’ section.

 

Reschedules/Cancellations on the Day

Please see ‘Non-attendance’ section.

 

There are no refunds offered on any cancellation of any rescheduled course, at any period of time