Jorking Training Group is committed to providing students with a cancellation and reschedule policy that is fair and equitable. Consequently, the following areas are addressed:

 

All cancellations must be made in writing and sent via email to jorking.training@outlook.com.au accompanied by a supporting documentation. No course cancellation requests are handled over the phone.

 

Cancellations >11 Day’s Notice

A refund will occur if the participant or group cancels their course at least eleven (11) working days prior to the scheduled course date, or in the case of an individual assessment. This will attract an administration fee of $120.00 (incl. GST) per person.

 

Cancellations

All cancellations made within ten (10) working days prior to the scheduled commencement date, or in the case of an individual assessment, will not be entitled for a refund. This is due to Workplace Health and Safety requirements regarding the scheduling of High Risk Licence assessments. (Please see ‘Substitute Delegates’ section, as another option to cancel). Cancellation requests will only be approved at the discretion of FTG.

 

Cancellations during Course

Refunds will not apply to participant/s or groups whose course has commenced or finished. Purchase orders/invoices must still be paid in full in the event that participant/s or group did not show up and decided to cancel the course.

 

Cancellations due to Illness

In the case of a participant who cancels their course due to illness, Jorking Training Group may, at its discretion, allow a refund of the fees. The following conditions apply:

• The participant must produce satisfactory evidence of the circumstances of his/her withdrawal, such as a medical certificate or statutory declaration (JP certified).

• An administration fee of $120.00 (incl. GST) per person will apply.

• Cancellation must take place prior to the commencement of the course.

 

Cancellations due to Emergency/Illness of a Trainer

In the case that an emergency or a trainer/assessor is ill, participants will be rescheduled to another date which suits, or request to cancel their booking and request money back.

 

Cancellations Oral Assessment

Should a participant MISTAKENLY booked and paid the Oral Assessment online, when it is not actually needed; a refund will be provided less the Transaction Fee of $30.00 (incl. GST). Otherwise, cancellations and reschedules for Oral Assessments please see the Cancellation and Reschedule policies.